Mattress Exchange Policy
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A 30-night adjustment period is required before any exchange. This allows time for both my body to acclimate and the mattress to perform as intended.
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A one-time exchange is allowed per household every 12 months, between days 20–100, with a $125 exchange fee (this covers logistics).
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Exchange must be for the same size mattress.
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The mattress must be clean, undamaged, and have the law label intact. Do not remove the law tag unless I’m keeping the mattress.
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Customer is responsible for all return transport arrangements and costs.
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The following are not eligible for exchange: Floor models, clearance items, PalmPring mattresses, and all custom or RV sizes.
Refund & Return Policy
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No refunds on:
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Mattresses
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Adjustable bases
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Bed frames, foundations, platforms, or other mattress supports
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Pillows of any kind
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Sleep accessories (sheets, protectors, toppers, duvet covers, comforters, etc.) are eligible for return/refund within 7 days of purchase, only if unopened and in original packaging.
Defects & Exchanges
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Items that are defective or damaged will be determined by manufacturer.
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To request an exchange, contact: contact@mattressunboxedco.com and send the item to:
1410 E Eisenhower Blvd Unit D Loveland CO 80537
Shipping Returns
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If an item is approved for return, ship it to the address above.
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Customer is responsible for return shipping costs, which are non-refundable.
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We recommend using trackable shipping and/or insurance for valuable items.
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Mattress Unboxed is not responsible for lost or undelivered return shipments.
For questions regarding refunds, exchanges, or returns, contact us at: Contact@mattressunboxedco.com
