Mattress Exchange Policy

• A 30-night adjustment period is required before any exchange. This allows time for both my body to acclimate and the mattress to perform as intended.

• A one-time exchange is allowed per household every 12 months, between days 20–100, with a $125 exchange fee (this covers logistics).

• Exchange must be for the same size mattress.

• The mattress must be clean, undamaged, and have the law label intact. Do not remove the law tag unless I’m keeping the mattress.

• Customer is responsible for all return transport arrangements and costs.

• The following are not eligible for exchange: Floor models, clearance items, PalmPring mattresses, and all custom or RV sizes.

Refund & Return Policy

• No refunds on:

  • Mattresses

  • Adjustable bases

  • Bed frames, foundations, platforms, or other mattress supports

  • Pillows of any kind

• Sleep accessories (sheets, protectors, toppers, duvet covers, comforters, etc.) are eligible for return/refund within 7 days of purchase, only if unopened and in original packaging.

Defects & Exchanges

• Items that are defective or damaged will be determined by manufacturer.

• To request an exchange, contact: contact@mattressunboxedco.com and send the item to:
  1410 E Eisenhower Blvd Unit D Loveland CO 80537

Shipping Returns

• If an item is approved for return, ship it to the address above.

• Customer is responsible for return shipping costs, which are non-refundable.

• We recommend using trackable shipping and/or insurance for valuable items.

• Mattress Unboxed is not responsible for lost or undelivered return shipments.

For questions regarding refunds, exchanges, or returns, contact us at: contact@mattressunboxedco.com